Shipping & Delivery

WE ASK YOU PROVIDE YOUR EMAIL WHEN PLACING YOUR ORDER SO THAT YOU CAN FOLLOW IT AS NEW UPDATES BECOME AVAILABLE.  CUSTOMERS ARE ABLE TO CHANGE SHIPPING ADDRESS, IF WE HAVE YET TO DELIVER THEIR ORDER.

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

For Normal Releases (Non Pre-Orders) please allow 3-7 days for processing and an additional 1-5 days for USPS to deliver your order. 

Pre order listing are usually 7-14 days but may extend up to 4 weeks for processing, printing and packaging. Once we have your item packaged, please allow USPS to take anywhere from 1-7 business days.  

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

 

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

 

4. Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

5. P.O. Box Shipping

Double Hearts will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

6. Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

 

7. Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

8. Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

9. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

10. Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website